Privacy Policy
Last Update: 09/6/2023
We at Team Rock Auto Repair LLC are so happy you visited our site today. It is our hope you have a wonderful experience here. We want you to know that we respect user privacy and are committed to protecting it through our compliance with this policy. For more information, please read our complete online privacy statement with our Terms of Use.
DEFINITIONS
This privacy statement is a legal document, so clarity is important. We’ll use this section to let you know about some words that have special meanings whenever you see them in this statement.
“Team Rock Auto Repair LLC” “we” “us” refers to, its owner(s), parent company(ies), employees.
“Statement” when we reference “this statement”, “this privacy statement”, and “our statement”, we mean this Team Rock Auto Repair online privacy statement you are reading now.
“User” “you” refers to a person who has used the website or its materials and executed this agreement.
“User Account” refers to an individual’s account registered with this website.
“Service” means the highly specialized products and services including but not limited to a variety of information, learning materials, and branded forms and documents through the Provider’s network of properties which may be obtained or accessed through any various medium, device, or method now known or hereafter developed.
ONLINE PRIVACY STATEMENT
This policy describes the types of information we may collect from user or that user may provide when you visit the website www.teamrockauto.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. More specifically, this statement tells you:
* the types of information we collect and how we collect it;
* the ways in which we use, share, and protect that information;
* the choices you have in controlling the collection of your information; and
* your ability to access and update your information.
CTIA Privacy Disclaimer
The Cellular Telecommunications Industry Association (CTIA) is a trade association that represents the wireless communications industry in the US. Win Ecom follows CTIA guidelines to protect user privacy. By opting in for our text messages, be assured that we won't share your phone number or personal information with third parties. Any text messages you receive will be solely from Team Rock Auto Repair. Changes to this policy will be communicated clearly. For more details, please visit our Privacy Policy.
What Information Are We Collecting and How Are We Using It?
To access the Website or some of the resources it offers, you may be asked to register. In addition, if you elect to sign up for a particular feature of the Site, such as Facebook Group or webinars you may also be asked to register with us on the form provided. The types of personal information we collect in those situations includes identifiers (such as your name, email address, physical address, and phone number), and financial account information (such as your credit card information).
For example, if you choose to send us an email or fill out an online form, you are voluntarily providing personal information to us. In doing so, you agree that we have a reasonable and lawful basis (such as to provide, maintain, and enhance the website resources and our product and service offerings, create reports on usage of owner resources, perform our contract obligations, inform our marketing efforts, comply with law, or satisfy our legitimate business interests) on which to collect, use, and disclose that information for the purpose it is requested and for other reasonable internal business purposes. We do not sell, rent, or trade voluntarily submitted personal information with third parties.
If you don’t want us to collect this type of personal information, please don’t provide it. This means you shouldn’t participate in the activities on our online and mobile resources that request or require it and you may want to communicate with us by phone or regular mail instead. Participation is strictly your choice. Not participating may limit your ability to take full advantage of the online and mobile resources, but it will not affect your ability to access certain information available to the general public on the online and mobile resources.
Here are some of the ways you voluntarily give us your personal information and how we use it:
Emails and Online Forms
When user send us an email or fill out an online form, such as to contact us, your email address and any other personal information (e.g. phone number) that may be in the content of user message or attached to it, are retained by us and used to respond back directly to user and to process request. Depending on the personal information provided, communications from us may be in the form of emails, telephone calls, and/or text messages. We may also send user information about any of our products or services we think may be of interest to users.
Registering for an Account
When user register for an account, submit personal information to us such as name and email address which we then retain. We use that information to create and manage user account and in some cases establish a password and profile to communicate with you via email.
Becoming a Subscriber to Our Service
If user formally become a customer of our product or service offerings. All payments are independently processed through secured third-party services. Therefore, this website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.
Service Quality Monitoring
Customers should be aware that it is Win Ecom's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
Lost or Stolen Information.
If a customer's credit card is lost or stolen, the customer should promptly notify Win Ecom in order to enable us to cancel the lost or stolen information and to update its records with a changed credit card.
USES MADE OF THE INFORMATION
Limited Uses Identified
Without customer's prior consent, Team Rock Auto Repair will not use your personal identifiable information for any purpose other than that for which it is submitted. We use personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. We also process billing and business requests related to order form participation.
Third-party Disclosure
Some companies that help Team Rock Auto Repair deliver interactive online advertising, such as banner ads, may collect and use information about our customers to help us better understand the types of advertising or promotions that are most appealing to Team Rock Auto Repair's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.
Statistical or analytical purposes
The information may also be used for statistical or analytical purposes, if applicable.
USES MADE OF THE INFORMATION
If we are using personal information user provided to us in order to enable us to send you materials, such as newsletters or product alerts via text or email], and user decide to receive not such materials, user may opt out by following the opt-out instructions in the email or other communication (e.g., by responding to the text with “STOP”), or by contacting us using the contact information below. When we receive your request, we will take reasonable steps to remove your name from our distribution lists. You need to understand it may take a period of time to remove your name from our lists after your request and due to such latency you may still receive materials for a period of time after you opt out. In addition to opting out, you have the ability to access, amend, and delete your personal information by contacting us using our contact information.
USER AGE REQUIREMENTS AND CHILDREN'S PRIVACY
In compliance with COPPA (Children’s Online Privacy Protection Act). Win Ecom does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. Win Ecom will notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the Web site and providing instructions as to how the parent or guardian can delete the child's registration from the Web site. Win Ecom does not use personally identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.
THE CARLIFONIA CONSUMER PRIVACY ACT
When we collect personal information from California residents we become subject to, and those residents have rights under, the California Consumer Privacy Act or “CCPA”. This section of our statement is used to allow us to fulfill our CCPA obligations and explain user CCPA rights. For purposes of this section, the words “user” mean only such California residents.
What did we collect from California Residents?
We collected the following categories of personal information within the last 12 months:
* identifiers such as name, address, IP address, and other similar identifiers
* personal information described in subdivision (e) of Section § 1798.80 (California customer records statute) such as a name, address, telephone number, credit card number
* commercial information such as products or services purchased
* internet/electronic activity such as browsing history and search history
* geolocation data including geographic coordinates/physical location
* audio, video, electronic or other similar information
We may have disclosed this information for one or more business purposes permitted by the CCPA. Please re-review this privacy statement to understand the scope of purposes and the sources from which we collect it. Similarly, we urge you to re-read the statement above where we describe the categories of third parties with which we may share your personal information and why. We do not sell, and within the last 12 months have not sold personal information to third parties.
RIGHT OF CALIFONIA RESIDENTS
You have the following rights under the CCPA. It’s important to us that you know that if you exercise these rights, we will not “discriminate” against you by treating you differently from other California residents who use our sites and mobile resources or purchase our services but did not exercise their rights.
* Disclosure – the right to request that we disclose to you, specifically beyond the general statement immediately above, the categories and specific elements of personal information collected including the source of the information, our use of it and, if the information was disclosed or sold to third parties, the categories so disclosed or sold as well as the categories of third party who received or purchased it.
* Access – the right to receive a copy of the categories and specific elements of personal information we collected about you in the preceding 12 months.
* Delete – the right to request that we delete the personal information we collected about you under certain circumstances.
You can exercise these rights up to two different times every 12 months. To do so, just contact us at [email protected]. We may ask you to fill out a request form. The CCPA only allows us to act on your request if we can verify your identity or your authority to make the request so you will also need to follow our instructions for identity verification.
CHANGES TO THIS PRIVACY STATEMENT
We reserve the right to change or update this statement from time to time. Please check this periodically for such changes since all information collected is subject to the statement in place at that time. Typically, we will indicate the effective/amendment date at the beginning of this statement. If we feel it is appropriate, or if the law requires, we’ll also provide a summary of changes we’ve made near the end of the new statement.
CONTACT US
If you have questions about our privacy statement or privacy practices, please contact us at:
Team Rock Auto Repair LLC
Email: